So, here is my problem:
I am eligible for a new phone this month. I don't necessarily NEED the new phone, I just want one. So I have been researching phones on att.com and came to the conclusion that I wanted the Samsung Propel a767. It was available refurbished for free, so yeah. But every time I tried to buy it, it would disapear. I could no longer find any of the refurbished phones. I talked to people online, and over the phone numerous times trying to find out why, and he problem always seemed to be something with my account. Well, today I find out that the real reason is because refurbished phones are not available for upgrade. Translation: You can't buy one if you are already with AT&T.
Rarely are you punished for being a long-time customer. I have been with AT&T for as long as I have had a phone. I was even with Cingular when they changed. That is like 7+ years. And now they tell me that I can't buy the phone I want? But you will let me buy other phones for free. Just not the one I want. Even though it is used.
So here is my dilema. Is it worth calling and complaining about it? I feel like I have a case, and I know that some time the squeaky wheel gets the grease, so I may get what I want. On the other hand, I work at an institution where we have to stick to some policies, no matter how big of a fuss you make. So, what do I do? Forget about it and look for a new phone later, or call and make a stink in hopes of getting what I want?