Tuesday, May 11, 2010

Help me out

So, here is my problem:
I am eligible for a new phone this month.  I don't necessarily NEED the new phone, I just want one.  So I have been researching phones on att.com and came to the conclusion that I wanted the Samsung Propel a767.  It was available refurbished for free, so yeah.  But every time I tried to buy it, it would disapear.  I could no longer find any of the refurbished phones.  I talked to people online, and over the phone numerous times trying to find out why, and he problem always seemed to be something with my account.  Well, today I find out that the real reason is because refurbished phones are not available for upgrade.  Translation:  You can't buy one if you are already with AT&T. 
I'm sorry?
Rarely are you punished for being a long-time customer.  I have been with AT&T for as long as I have had a phone.  I was even with Cingular when they changed.  That is like 7+ years.  And now they tell me that I can't buy the phone I want?  But you will let me buy other phones for free.  Just not the one I want.  Even though it is used. 
So here is my dilema.  Is it worth calling and complaining about it?  I feel like I have a case, and I know that some time the squeaky wheel gets the grease, so I may get what I want.  On the other hand, I work at an institution where we have to stick to some policies, no matter how big of a fuss you make.  So, what do I do?  Forget about it and look for a new phone later, or call and make a stink in hopes of getting what I want?



Amanda said...

All I know is that I wouldn't want to be the one on the receiving end of that phone call. If I never have to be in a call center again it would be too soon!

Audrey said...

Call and complain. They won't let you have a used phone instead of a new one?! That's just silliness!!

Heather said...

Squeak! Wendell calls about everything - and almost always gets his way. You never know - especially if you are polite and state your case and maybe even threaten to take your business elsewhere....

We have been with t-mobile for about 10 years, I think. And they try to pull dumb stuff with us sometimes. We always just call in and take care of it. Well, Wendell does the calling because he has a gift.

Talina said...

I'm with Heather. David is usually the one willing to call and complain about something and 9 times out of 10, he'll get what he wants. And he rarely gets mad. He's very reasonable and rational, he just doesn't back down. I, on the other hand, usually give up after the second, "I'm sorry Miss, but policy. . . " or, if I KNOW I'm right (like they are charging us for something they shouldn't), I end up in tears and STILL haven't gotten it taken care of.
But I think you should at least call and ask. Once your on the phone, you can decide how far you want to take it, but it never hurts to ask.

Mike and Shayla said...

If enough people complain about a stupid policy, maybe it will eventually change. I think the company needs to hear your gripes, even if they can't help you.